© Mattress City 2002 - 2015
Please read the following before filling out any forms or calling manufacture.
What is covered?
Your warranty covers manufacturing defects on your mattress or foundation. Replacement of one piece does not automatically constitute replacement of the other piece. The manufacturers limited warranty is provided to the original purchaser. A copy of the original bill of sale and required photographs is needed to process a warranty claim.
What will the manufacture
If your mattress or foundation fails due to a manufacturing defect, the manufacturer will authorize a repair or replacement for the defective product. Expect bedding to be of equal or better quality if identical materials are not available. There is no guarantee that the product you receive will have the same cover or construction as your current mattress or foundation.
Transportation / Delivery charges are the responsibility of the consumer.
What is excluded under your
1. Normal body impressions: Slight body impressions are to be expected with todays bedding. Most models have various layers of foam and are expected to compact. Currently, we use the following as a guideline.
- Up to and including 1 ½ of compaction is normal.
- No compaction should occur in the box spring.
2. Firmness / Comfort of the product.
What voids the warranty?
The warranty is voided if the mattress or foundation is subjected to obvious abuse or improper care. Conditions that void your warranty include, but are not limited to:
No law tag.
Stains or Soils
Inadequate support from weak or improper foundation
Improper frame (full extra long, queen, king size must have sufficient center support
Bent Border wires
1. Body Impression: If the impressions are 1 ½ or lower these can be smoothed out, or reduced by turning the mattress end to end for the first 3 months; once every 2 months thereafter.
2. Squeaks or Noises: Squeaks and other noises usually originate from either the frame, headboard, or footboard. Remove the mattress and foundation from the frame. Check the frame by pushing down in several locations to locate the noise. If the noise cant be located, replace the foundation on the frame and repeat test. Finally, replace the mattress and repeat the test.
For warranty claims on Simmons,
Sealy, Bed Smart and Gel Comfort products, click the link to download
Customer Service Request Form
For warranty claims on Tempur-Pedic, please call 1- (800) 753 - 1130.
For warranty claims on Restonic, please call 1- (800) 223 - 3985
For warranty claims on King Koil, please call 1 - (800) 525 - 8331