THE GUARANTEE:
To make sure your sleep system is the right fit, we proudly extend our commitment to value and service with a 120 Night Comfort Guarantee. You will have 120 nights to try out your mattress and if you are not 100% satisfied after sleeping on it for at least 30 nights, you can exchange it.
ADJUSTING TO YOUR NEW MATTRESS:
NIGHT 1:
When your new mattress arrives, it won't feel exactly like the one you tested in our showroom right away- it needs a minimum of 30 nights to fully break in. Much like a fresh pair of shoes, the internal foam layers require a bit of time to mold to your shape. Gradually, these layers will soften and adapt perfectly to your body.
TRANSITION PERIOD:
Keep in mind that a new mattress comes with an adjustment period as your body gets used to a different sleep surface. Because you aren't accustomed to the correct support your new mattress offers, you might experience some initial soreness. This is completely normal as your body adapts to a healthier, more natural alignment.
COMFORT EXCHANGE POLICY:
*If the reselected mattress has a lower retail value than the mattress you are returning, there will not be a refund issued. We highly recommend choosing an option of equal or greater value if you wish to exchange so you are not going backwards. Additionally, if the reselected mattress has a higher retail value than the mattress being exchanged, you are responsible for the difference. In 37 years, nobody has been satisfied with a lower priced option using the comfort program. Always trade laterally or trade up for the best experience. No refunds are provided after the mattress has been opened from its original factory sealed packaging.
We can't wait to help you find your perfect fit!
If you have any question regarding our policy or would like to speak to someone about an exchange, please contact [email protected].
Save up to 25% on select Brooklyn Bedding mattresses plus enjoy free delivery, free professional installation, and free haul away! Shop the entire collection here on sale now!
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⚡72-Month Financing Available ⚡Free Adjustable Base (With Qualified Purchases) ⚡Free Delivery & Installation (With Qualified Purchases)
At KC Mattress City, we believe in the power of restful sleep and the importance of a personal touch in your mattress-buying journey.
As a proud second-generation, family-owned, and veteran-operated business, we are deeply rooted in the Kansas City community. Our mission is to provide a serene and pressure-free shopping experience, where your comfort and satisfaction matter most. We bring our family values and lessons from our time in the Army to create the best customer experience possible. We offer a diverse range of quality mattresses to suit every budget, ensuring that our customers find the perfect match without any sales pressure. Our commitment extends beyond offering competitive prices; we are devoted to enriching the Kansas City community.
We believe in keeping your hard-earned dollars IN the community and only offering USA made mattresses. Our store is nestled in the heart of Olathe, KS and we proudly serve the entire Kansas City metro area. We have been the region's trusted sleep haven since 1988, helping our customers, not selling them. When you choose KC Mattress City, you're not just buying a mattress; you're investing in a local legacy that values your sleep as much as you do.
We look forward to serving you; Welcome to the Family!
Love getting our mattresses from KC Mattress City. Been using them for over 15 years and have never been disappointed. Just bought 2 new mattresses today and the delivery guys were fantastic! Very professional, quick and cleaned up after themselves. My husband is a Veteran and we love supporting veteran owned businesses. If you're looking for good mattresses for a great price, shop here. BEST prices I've found in the metro.
Most fun we have had buying a mattress. Paul is a great salesman who made the experience enjoyable. Very knowledgable and professional. Price was very fair and delivery team of Mike and Trevor did a great job. Well run business with great employees.
Staff were incredibly helpful and knowledgable in selecting a new mattress! I explained what I was looking for, they guided me to several options throughout the store and then allowed me take my time laying on each one checking in and answering any questions I had along the way. They happened to have the mattress I wanted in stock and delivered it within a few hours! If you are in need of a new mattress highly recommend coming here over a big box store!
I had a great experience from start to finish with KC Mattress City. They really listened to what I was wanting but also respected my budget. And I never felt like they were pushing me to purchase a mattress. Delivery was great too! The guys were extremely friendly and fast at setting everything up.
This is the third time we have bought beds from Mattress City. They are so easy to do business with! I like that they are a local company and have been around a long time.
From sale to delivery, KC Mattress City is the best! They listened to what I wanted and did not try to upsell me. Buying from them was fun and their price was right. Delivery day went perfectly. They delivered my new mattress package and picked up the old mattress, spring and frame free of cost. What a delight!
KC Mattress City is a fantastic place to buy a bed! All the staff members were very kind and helpful. I used their text line as well when I had a question and it was very convenient. My bed was delivered the day I ordered it! The delivery/assembly people were very nice and professional. Would definitely recommend!!!
Purchased the mattress and it was delivered less than 20 minutes later! Super great experience! :)
We had a fantastic experience with KC Mattress. Ordered a RV Queen for delivery. Special order from factory, Only took a couple days to receive it. We will recommend this company to our friends.
These guys were fantastic. Great service and great price. Very happy with our choice
We went to investigate a split king adjustable bed. Paul K was the gentleman wh welcomed to us to the store. He then proceeded to discuss the pros and cons of different mfgs. He took us around sun allowed us to lay on many different mattresses to find one that we liked. I think he enjoyed showing us the different models and he answered all our questions. He also wasn’t trying to sell us a particular brand; he was showing us the different models and letting us make up our own minds. I would definitely recommend this business to family and friends.
SHOP HERE! This place is great! I don’t know why you would want to buy a mattress anyplace else. Paul and the rest of the guys are very friendly and helpful. You can even try your mattress out for 30 days and if you don’t like it come back and try another. They have great selection and I guarantee you will be treated well. They sure took care of me!
Salesman was polite and knew his business and the delivery men were also polite and respectful of our property.
Best Mattress shop in town! The owner and his staff are top notch. The inventory is great for any budget, and the delivery is second to none. Will definitely be back!
Great Experience. Wonderfull showroom with selection in all price ranges. Salespeople very knowledgeable. Delivery exactly when promised. We r customers for life!
By far the BEST customer service I’ve ever experienced. When my mattress didn’t arrive on time from the distributor, the team immediately arranged for a “loaner” mattress to be delivered so I wouldn’t be left hanging. When the timeline was pushed again, they stayed in constant communication—and instead of making me wait for the next shipment, they personally picked up the mattress themselves and delivered it the very next day. As a thoughtful gesture of apology, they even threw in complimentary sheets and pillows. Everyone I interacted with was incredibly friendly, personable, and genuinely cared about making the experience stress-free. Plus, the showroom is welcoming—with complimentary drinks and a gaming corner to keep kids entertained while you shop. Truly above and beyond in every way.
I can’t recommend enough!!! I live across the country from Kansas City but I was recommended this business for buying a mattress through mutual friends. Henry was incredibly helpful, recommended mattresses based on my unique preferences, shipped the product the same day I ordered, and it arrived on my doorstep in less than a week. Even if you don’t live in the KC area, I would still recommend KC Mattress City!
Wonderful atmosphere, friendly staff, great prices and always accommodating to our needs. They’re on time with delivery. Thanks again!!
I cant even begin to say enough good things about this place. I found a mattress easy, they answered all my questions. Delivery is free and they hauled away my old mattress! They had told me they had my mattress in stock and realized that they didn't. So on delivery day they brought the floor stock mattress to my house to sleep on until I can get my new one and threw in a brand new bed protector. My bf had mentioned he was in the military when he saw a ruck sack in the store and they also gave him the ruck sack because my mattress wasn't available and they truly wanted to make it up to me. They had all kinds of cool military things in the store. Also, they give discounts for veterans and nurses :) This company is truly incredible. ⭐⭐⭐⭐⭐ from me!! Will definitely buy from them when I need another mattress!! PS my mattress is incredible, my body hasn't felt this good in months! I love that they have selections from Midwestern companies including mattresses that come from Iowa and Oklahoma
Buying a mattress is a BIG decision because it's going to affect your sleep and well being for the next several years. These people went above and beyond to make sure we were comfortable and that we picked the right bed for us. The sales floor staff and the delivery people couldn't have been nicer. I will recommend this store to everybody!
No pressure and knowledgeable sales and delivery staff! We love our new bed! Thank you!
Very happy with my purchase. They guy that helped me (can't remember his name currently) was very helpful. I walked out with great deal on a new mattress for my camper and it fits great and very comfy!
No hassle. Cliff got me an upgrade for the same price as the original mattress I chose. Delivered next day. The business transaction was executed perfectly. Great customer service. I love the mattress.
Friendly and no pressure sales. Delivery and mattress removal included with purchase. They are local family business and they treat you like you are part of their family. Highly recommended for consideration when getting a mattress.
My wife and I are impressed with the professional and cordial treatment we received at KC Mattress. We purchased one of their products and will continue to do business with them in the future .
Incredibly kind and helpful, but not pushy. Lots of options and great prices. Free same day delivery, set up, and haul off of old mattress. Highly recommend!
Wonderful experience on Saturday! Great customer service without being pushy or high pressure. They were able to deliver that afternoon just 3 hours later! We’ll be back!
I have bought mattresses from this store two different times. Both times, the customer service has been exceptional and the prices very reasonable. Definitely would recommend.
The team at Mattress City, as well as their owner, Hank, are truly attentive to your needs and excel at customer service. When our mattress was delayed Hank reached out to us directly to rectify the situation. He was genuine and had amazing communication. We were perfectly fine waiting but he just went above and beyond to make sure we were satisfied. You truly can’t match this level of customer service many other places. It also didn’t stop with Hank. The delivery was phenomenal. The gentlemen were so kind as to move our old mattress to our downstairs for us, gave us helpful hints on how to put sheets on our split king, and were truly just the most pleasant people. The bed we got is great. But truly, it’s the service you get here is what makes Mattress City a must stop at shop for all your mattress needs!
I had the BEST experience with KC Mattress City. Paul greeted me at the door and answered all my questions and he is very knowledgeable . Paul and Henry helped at checkout time with my new Talliston Hybrid BedTech adjustable bed. Mike and Aaron, very personable guys that did a great job delivering and setting up the bed. They even took away all the wrapping material. I’m sleeping better now in my new bed and with my Night Ice 3.0 pillow.
Recently moved into a house in the Brookside area of KC and one of the surprises of a 90 year old home was that the queen box spring wouldn’t fit up the stairs and I was left with an older queen sleigh bed without slats to support a mattress. I called KC Mattress and the very kind gentleman quickly found a solution, an X Platform that would easily solve my problem. He was right. It was easily delivered upstairs, unfolded and installed within the frame of the bed in under 5 minutes: sturdy and easily supporting the mattress. The added support is noticeable over the box spring. After days of searching for answers on the internet that ranged wildly in options and price, KC Mattress City solved my problem easily with a great price. And, the two gentleman who delivered the product were excellent, professional and very kind. I told them I would probably be in the market soon for a new mattress and they told me about all the options aI had and welcomed me come try them out. I HIGHLY recommend this local business and can guarantee they will be my only choice when I do need a mattress. Congratulations for a wonderful business!
Excellent selection and impeccable customer service. Hank was straightforward with answering any questions we had and fair in prices, no sales gimmicks whatsoever! We went with the crème de la crème, a 12.5” all latex and have zero regrets. This was a creation of Hank’s and it was worth every penny. No longer waking up with neck or hip pain, thank goodness! If you are in the market for a new mattress, this is the place to go. There’s a reason they have been in business since 1988 and have exceptional reviews!
I have done business with these people for probably 30 years. My first time was in the middle 90 s. Up on metcalf Have bought a dozen or more sets and never had any problems. I would recommend them for service and great prices.
Outstanding selection of beds. No high pressure sales tactics. Next day delivery was the icing on the cake.
Love this company. They are so helpful and professional. Would recommend them for anyone looking for a comfy bed!
The staff was friendly, informative, low pressure, and a general pleasure to deal with. The delivery and set up was the same day, and the delivery staff was every bit as pleasant as the store staff. I wouldn't hesitate to recommend them to a friend or go back again.
Excellent staff. Very knowledgeable and super friendly. I'd recommend KC Mattress to all my family and friends. I'll definitely be a repeat customer.
Outstanding products- all the choices you need under one roof- customer service is amazing!! Absolutely the only place to buy a mattress!!
Outstanding service in every way! We are so appreciative of everyone that helped us out!
